SnapABug includes an handy feature to populate any information it captures to standard or custom fields in Zendesk.
In this example, we will show you how to load two types of information into Zendesk.
- The Web Browser used by the website visitor
- The account type of the user, made available by the application in a JavaScript variable.
First, Let’s create custom Ticket fields in Zendesk
In the menu “MANAGE“, Select “Ticket Fields” and cick on “Add custom field”
Select a field type “Text”
give the field a name and click “Add field”
Repeat the same operation for the Browser field and you are all set.
Now let’s configure our data mapping in SnapABug
In a different browser window (we’ll need to get back to Zendesk later), open your SnapABug widget configurator. (or click on this link: http://snapabug.com/widget)
Go in the “Set Destination” tab and click on “Advanced”
You will there discover the custom data mapper for Zendesk
We will first create a new mapping to send the Browser information to our new custom field in Zendesk.
Select source type = SnapABug, Source value = Browser and assign them to the Zendesk object = Ticket, Type = Custom and Zendesk ticket = {your custom field id}
To find your custom field Id, you can go back in Zendesk, click on “edit” next to the custom field you defined for the browser.
On the right side, Zendesk shows the custom field ID (It is 177115 for us, but it will be something different for your Zendesk Help Desk).
Now let’s do the same thing for the account type information, by clicking on “add a new field mapping“.
This time, the data comes from a JavaScript variable, so we simply need to select Source type = JavaScript and source value = account_type (or whatever name you used for your variable).
On the Zendesk side, we’ll use the same object = Ticket and Type = custom with the custom field Id for the account_type.
That’s it, now when receiving a new support request from SnapABug, we automatically see those two custom fields populated automatically.
Like this:
Feel free to give it a try and please do not hesitate to contact us at
support@snapabug.com for question or comment.
