One of our primary goal when designing SnapABug is too keep it very simple for the most common use case scenarios. However, there are situations where a few additional parameters are necessary to make SnapABug work exactly right for your specific needs.

In order to keep the main widget configuration interface fairly simple we’ve grouped those more complex functionalities under the “advanced” sections.

The capability we would like to introduce today is one of them.

Because you may not always want to receive Live Chat transcripts in your Help Desk, Bug Tracker or CRM solution (Zendesk, Salesforce, Fogbugz or Pivotal Tracker), we now have two modes for sending those chat transcripts.

You can either continue sending all chat transcripts to your destination system by default, but manually tell SnapABug to not send the current chat by typing the command ‘\ignore’.

Or you can change SnapABug default behavior to never send chat transcripts to your destination system unless you type ‘\record’ during the chat.

You can find this new option in the “Live Chat” tab, in the “Advanced” section.

Simply choose the mode that works best for you!

Cheers,