By integrating SnapABug with Basecamp, you can receive detailed feedback and debug information from your clients, along with a screen capture of the problem, directly in Basecamp.
No programming is required to use this interface, simply enter your Basecamp system address, your Basecamp API key and select a project and you are ready to go.
You told us that you like SnapABug weekly statistics email, but wanted to be able to also look at the data anytime.
This is now possible. Try the “Stats” link in the main SnapABug dashboard.
We like analytics, we hope you do to.
We are working at adding a few additional interesting data points such as the ratio of proactive chats that got your visitors attention and the time of the day when requests were received.
Let us know what else would be useful for you.
It is now possible to assign Zendesk tag values while in a chat.
Imaging that you are chatting with one of your website visitor and you want to flag this specific request as a lead in Zendesk for later follow-up. You can now type “/tag = lead” in your preferred instant messaging client and the Zendesk ticket will automatically be tagged with the “lead” keyword.
Now if you couple this capability with Zendesk custom Triggers, you get a very flexible system…
Here is the generic documentation:
To assign Zendesk tags during a chat, support agents can type: /tag = {tagValues}.
e.g.: /tag = sales, or to assign multiple tags at once: /tag = tag1 tag2 tag3
The tag assignment command can be used multiple times during the same chat session.
And a bonus:
We’ve also added the ability to send arbitrary data to Zendesk the same way. Simply substitute tag by any other word you want and it will be added to the ticket message (Zendesk can have rules setup based on the ticket content).
e.g.: /SnapABug = awesome
Enjoy,
and please keep letting us know how we can make SnapABug better for you!
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