Enhanced Zendesk Live Chat integration

On July 30, 2010, in integration, release, by jerome.breche
2

Our customers are saying that we already have a deep integration with Zendesk, but today we are happy to release an even tighter integration:

Now every time that one of your Zendesk contact starts a live chat from your website, SnapAbug automatically retrieves up to date contact information from your Zendesk help desk.
zendesk live chat integration
Your customers will love the personal touch when you call them by their real name or remember the last time they contacted your help desk. And it will also be easier for your agents to retrieve previous tickets.

See our updated Zendesk integration page for more details.

And as always, let us know how we can make SnapABug better for you.


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New report helps you schedule live chat staffing

On July 26, 2010, in Uncategorized, by jerome.breche
1

With this new report, SnapABug shows you when you are receiving most Live chat and Offline interactions.

Using this knowledge, you can now plan on being online when your website visitors need you the most. This means more sales and increased customer satisfaction!


You can configure the report to show you the activity per hour of the day in your time zone and filter what day of the week you want to look at.

See it for your SnapABug widget here

 

JIRA integration

On July 7, 2010, in Uncategorized, by jerome.breche
1

Several of you asked us to get SnapABug talking to ATLASSIAN JIRA.

So here it is!

As always, no programing or modification of JIRA is necessary to use this integration. Simply select JIRA in the “Set Destination” tab, provide your server address, your login credential and specify the project where you want the bugs to go. This is it, your SnapABug live chat and offline requests will go directly into your project in JIRA.

Please give it a try and let us know how we can make it better for you.

Cheers,