Winterize your Chat Box

On December 8, 2011, in release, Tips & Tricks, by chris.vieville
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Looking out at all the lovely snow on the beautiful mountains surrounding Boulder, there is no arguing winter has arrived. Many of us are bundling up to stay warm, sipping hot cocoa and taking bets on who will sustain the worse skiing injury this year and it really puts you in a festive mood. To celebrate we thought it would be a great idea to create a Winter Themed chat box and in the spirit of sharing it is available for all our customers to use.

Winter Chat Box

To enable this brrrrrrilliant theme you will need to make a small change to your SnapEngage code. You are looking for snapabug.js in your widget code, easiest thing to do is a ctrl+F and search directly for snapabug.js

Once you have located snapabug.js you will want to replace that line of code with snapengage-winter.js update and then you are all set!

As always free to chat with us if you have any questions about enabling the new chat box. We hope that you are able to enjoy these winter months and keep warm. We wish you all a wonderful holiday season and the best for the New Year!

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A Bootiful Spooktacular Addition to the Chat Box themes

On October 27, 2011, in release, by chris.vieville
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Harvest time is right around the corner, leaves are changing color, the days are getting cooler and shorter here at SnapEngage HQ. In a few short days legions of children and adults will assail the streets of their local neighborhoods in search of treats and potentially tricks dressed in all manner of costumes. Now we know just how much fun getting dressed up and participating in the local festivities can be, everyone should do it. Well we didn’t think that should exclude our humble SnapEngage chat box! Often the life of any conversation and never shy to say hello to a website visitor we figured it was time “chat box” had a costume too.

You can also enable this chat box on your very own site with a couple simple steps. First you will need to find a bit of code in your widget and replace it on your site. You are looking for snapabug.js in your widget code, easiest thing to do is a ctrl+F and search directly for snapabug.js

Once you have located snapabug.js you will want to replace that line of code with snapengage-halloween.js update and then you are all set!

As always free to chat with us if you have any questions about enabling the new chat box. Hope that you enjoy and may your Halloween be filled with treats!

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What’s New

On February 23, 2011, in Uncategorized, by chris.vieville
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Thanks for stopping by and checking out what’s new with SnapEngage. We have a few new developments to reveal!

Some of you may have noticed this mysterious new icon in the set destination tab.

We have good news for our Auto Dealerships out there. SnapEngage now integrates with Auto-lead (ADF).

To start using it, simply select Auto-Lead (ADF) in the “Set Destination” tab and configure.

Speaking of the destination tab, are you currently using Highrise or Batchbook as your destination? Have you always wished you could use your CRM and still send chat transcripts to email, or at least have the choice? Well we listened and your wish has been granted; now you can. Here is an example of the new option in the Highrise integration:

Localization Updates: We are happy to announce that we have added Korean to our list of supported languages and made some corrections and updates to a few existing ones based on feedback from users.

We have also corrected an issue with Hebrew language localization and now properly tracks from right to left.

If you have been itching to try the Skype integration now is a great time. Under the “Live Chat” tab you can now input your Skype User ID in the configure agents field.

We have many more exciting features planned this year. Keep an eye out for new integrations, new plugins and new functions coming soon!

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Increase web visitor engagement with proactive chat

On April 22, 2010, in release, by jerome.mouton
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Now your sales team can automatically grab your online visitors attention with an actual chat window connected to a real person.

This feature is especially useful to assist users stuck on a signup or checkout page for too long. Instead of just popping up a “chat with me” badge, SnapABug proactive chat automatically greets the visitor with a message in the name of an agent currently online. This personal message shows to your visitor that you care and are here to help them.
It is also a great way to explain your service to new visitors and ultimately convert them into customers.

Simply log in your SnapABug configurator to enable proactive chat:

Feel free to use it to help lingering visitor, but as Chris Cameron said on his ReadWriteStart blog post:

Don’t be “Clippy”


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