You can now engage your visitors more personally by adding a picture to your live chat identity.
Combined with a custom proactive chat invitation, your website visitors will know that they are not talking to a robot and will want to engage with you.
To add a picture to your agent profile, simply:
– go in the “Live chat” tab.
– Click on the “set an agent picture” icon
– Select your favorite picture
– Resize it and click “Save”
Your are now all set and can show your real face to the world (or not, it is up to you). […]
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