Week of February 20th 2017 Release Notes: Chat Reassignment improvements

(Last Updated On: February 24, 2017)


The following is a list of changes for the past week within the core product:

  • A chat reassignment issue was fixed that could cause two agents to chat with a visitor at the same time.
  • The drop-downs in the Admin Dashboard were updated so that ellipses wouldn’t be shown when smaller values are used.


And in the Design Studio we made the following changes:

  • Added better support for right-to-left languages such as Hebrew and Arabic.
  • Tweaked the speech bubble option so that background width is only as wide as the message and that the agent alias is centered under their avatar image.


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