Release Notes – Week of April 13th: New analytics binned report for Visitor Wait and Queue time

(Last Updated On: April 18, 2017)

Greetings and Salutations,

we are a bit late with this post due to the easter holidays: Here are the release notes for updates, bugfixes and changes applied within the sprint week of April 13th:

Updates

Analytics:

  • We have added a new ‘binned’ report to the Visitor Wait and Visitor Queue time
  • There is now a ‘select all / none’ option in the Agent Performance section.

Visitor Channel integrations:

  • Agents can now ban visitors from chatting  through the Visitor Channel integrations (Facebook Messenger, SMS to Chat and WeChat)

 

Bugfixes
  • Fixed an occasional error when quickly adding / editing / deleting agents. When adding and saving new agents we now show loading spinners on the add / edit / delete / save buttons and disable the ability to save while something is in the process of already saving.
  • Fixed a bug in Design Studio on Safari, where background patterns would mysteriously disappear while selecting or scrolling in the pattern picker.

 





(Some HTML is OK)

or, reply to this post via trackback.