Announcing Approval Bot for GDPR Compliance and Chat Routing

Announcing Approval Bot for GDPR Compliance and Chat Routing

We're thrilled to announce a new addition to our chatbot offering! The new Approval Bot is a customizable chatbot that helps businesses (especially businesses that adhere to GDPR-compliant practices) ask website visitors for acceptance/consent before a chat session is initiated. The Approval Bot is fully customizable and can also be used for secondary business applications like routing chats to specific audience segments. Read the full article to learn more.
Use Labels for Enhanced Chat Segmentation

Use Labels for Enhanced Chat Segmentation

We've introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.
Omnichannel Expansion with Zalo + SnapEngage Integration

Omnichannel Expansion with Zalo + SnapEngage Integration

We've recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today's evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.