Since 2008, we've put our clients first. This dedication to service and customer experience was recently formally recognized with an award in the Customer Service Department of the Year category of the 2018 American Business Awards. The American Business Awards are the U.S.A.’s premier business awards program, and over 3,700 organizations were nominated across categories. Read the article to learn more about this exciting award!
Today, May 25, 2018, marks the official effective date of the European Union's General Data Protection Regulation (GDPR). You've probably heard this term at increasing rates over the last few months, as companies around the world prepare their businesses for compliance. In this article, we've provided some helpful product setup recommendations for companies that would like to remain compliant with the GDPR while using SnapEngage.
Have you ever struggled to determine the best staffing plan to meet your business needs? Our brand new Capacity Report uses historical chat volumes coupled with team capacity levels to help admins pinpoint times of peak activity and better allocate staffing resources. Available now on all Plus and above plans.
Improved emoji support for SnapEngage clients and visitors We’re excited to announce that we recently added expanded emoji support to our live chat interface on both the client and visitor sides. So, now, whether you’re chatting with your team or chatting...