When you're an online business that communicates with clients virtually, it's more crucial than ever to maintain an accurate pulse on customer health. Learn more about how to do this using a Customer Health Score (CHS), which metrics impact CHS, and how CHS tracking can help you reduce churn rates.
Companies such as Disney, Southwest Airlines, and Google are top brands, and a driving factor behind their success always comes back to how they treat their employees. These brands and many others like them recognize the inherent value of their people. They all focus on providing an excellent employee experience first and foremost. Why? They know that it will flow over to their customer experience (and to their profits).
At SnapEngage, we're constantly finding new ways to improve the user experience and drive customer engagement forward. With that, we're proud to share with you a quick round-up of some of our latest product updates, as well as tips to make the most of each within your organization.
SMS allows businesses to reach a wider range of customers more quickly and efficiently while offering clients the luxury of instant customer support via a preferred communication channel. However, there are some pitfalls to keep in mind when introducing SMS for customer support. Time zone snafus, messaging clients who haven’t opted in, giving long-winded explanations via text and other no-no’s can all lead to frustrating customer experiences - rather than successful resolution of issues and inquiries. We've compiled the top 7 mistakes to avoid when using SMS for customer support