10 Reasons to Implement a Sales Chat Strategy

10 Reasons to Implement a Sales Chat Strategy

For most sales directors, sales success hinges in part on your SDR team's ability to respond promptly and professionally to incoming inquiries during the buying process. Live chat can be used throughout the sales cycle to improve lead qualification and increase sales conversions. Most importantly, live chat is the preferred mode of communication for consumers, exceeding voice, email, and social messaging in popularity. We've shared ten ways to use live chat to enhance your sales strategy (and most importantly, your sales results).
Exploring the Chatbot Experience

Exploring the Chatbot Experience

Chatbots are quickly becoming a popular feature for business websites. As AI technology progresses, it's now easier than ever to provide your visitors with a handy chatbot to answer questions and, hopefully, create more leads and sales. While chatbots are certainly very useful, they aren't perfect and can't always replace human interaction. Let's look at the pros and cons of chatbots, and how to provide your customers with the best chatbot experience.
Benefits of Chat (and 5 Ways to Increase Engagement)

Benefits of Chat (and 5 Ways to Increase Engagement)

Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.
Remote Work: An Integral Part of Today’s Business Landscape

Remote Work: An Integral Part of Today’s Business Landscape

Remote workers continue to flood the job market. It's hard to believe there was once a time when taboos were attached to the "work from home" label. Today, remote workers have become an essential part of the workforce and thousands of companies rely on a remote workforce to cut costs, widen talent pools, and evolve their company strategy.