Live chat support has officially swept the business world as an essential tool for B2B and B2C segments. More than just a passing trend, companies keen on increasing conversion rates, driving KPIs, and reducing cost-per-interaction have incorporated chat into their overarching customer engagement strategies. However, like any online customer support channel, certain security procedures must be followed by every chat agent to keep customers, companies, and team members safe. Read this post to learn more about security best practices for chat agents.
This post is Part 1 of our SnapEngage HIPAA Blog Series. With the advent of the internet, privacy concerns about confidential information are front and center. No one wants his or her private information spread across the internet, especially when it comes to health information. Whether it's healthcare providers or insurance companies, protecting sensitive communications with clients is a top priority. This post covers the fundamentals and history of HIPAA legislation to help you understand the intersection of HIPAA compliance and technology.
Did you know that 53% of customers say they would rather use online chatting before actually calling a company? It's no wonder that the chat agent role is becoming more relevant (and more critical) today. Businesses realize that in many cases, the success of their sales department depends on the chat agent's ability to connect with customers. Use these tips for effective communication in sales interactions.
What constitutes an exceptional client interaction? We're diving into the nitty-gritty details that can make or break a client experience. Use these tips to get all of your chat agents on the same etiquette page in regards to language, tone, response times, client interactions, and more.
Managing a remote team may seem stressful at first, but it doesn't have to be. Use these six tips to set your remote team members up for success, cultivate a healthy remote work culture, and maximize team productivity even when staff is spread across the globe.