Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We've compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.
The 2018 holiday shopping season is in full swing — is your business meeting the needs of online holiday shoppers? USA consumers alone are expected to spend $119.99 billion this holiday season and 77% of consumers plan to do at least some of their holiday shopping online this season. Designer Jackson Carson shares a step-by-step tutorial video to prepare your chatbox for the holidays (and we've compiled additional tips and tricks to keep in mind!).
Business-to-business and business-to-consumer clients are different in many ways. With B2B, you are dealing with a well-informed and busy audience. These are professionals on a tight schedule who must justify all of their purchases based on demonstrated value and ROI. Finding effective ways to engage with B2B buyers can be challenging. One of the best tools for this purpose is live chat. Let's look at how this technology can help you generate sales for this type of client.
Reviews and testimonials are extremely important for promoting your business. As the internet and social media become even more saturated and competitive, prospective buyers are seeking social proof before they choose a product or service. Testimonials tell readers and viewers what other customers think, which is much more powerful than hearing this from the business alone. One survey found that 84% of people trust online reviews as much as their own friends. In this article we've shared seven tips to help you generate more positive customer testimonials.
Customer service leaders face demanding situations on a daily basis. Without the proper support and company culture, employee burnout can result. Fortunately, there are some simple measures that managers and organizations can take to help prevent burnout and retain top employees. We've compiled a look at some of the greatest challenges customer service agents face and five steps managers can take to keep customer support staff engaged and satisfied at work.