Double Your Results: How to Leverage Both Proactive Live Chat and Reactive Chat

Double Your Results: How to Leverage Both Proactive Live Chat and Reactive Chat

Adding live chat to your website is a great way to have higher quality and more frequent client and site visitor interactions. Our Client Success Manager, Mary, has had many conversations with clients about maximizing their chat strategy. A proactive chat strategy combined with reactive chat agent training is a great way to use chat to communicate effectively. Read the full article to learn more.
5 Best Practices for Aligning Customer Service and Sales Teams

5 Best Practices for Aligning Customer Service and Sales Teams

Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We've compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.