Optimize customer experience and create tailored customer experiences by following these tips from SnapEngage Client Success Manager, Leor. Focus on what account administrators can do to set client success and sales teams up for success.
Adding live chat to your website is a great way to have higher quality and more frequent client and site visitor interactions. Our Client Success Manager, Mary, has had many conversations with clients about maximizing their chat strategy. A proactive chat strategy combined with reactive chat agent training is a great way to use chat to communicate effectively. Read the full article to learn more.
Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.
Fine-tune your chat agent skills following these simple steps from a SnapEngage Client Success Manager, Leor Manelis. We help outline a way for you to provide a premium customer experience to further delight your clients.
Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We've compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.