High-powered chat support teams do not happen overnight. Laying the groundwork for a live chat strategy can be the difference between effectively communicating with clients and letting issues slip through the cracks.
We are always looking for ways to improve the visitor experience while providing new lead generation and customer satisfaction tools for our clients. Learn more about closing the feedback loop with clients and prospects using our Request Email Transcript and End Chat Delay features - they can make all the difference for your business.
Optimize customer experience and create tailored customer experiences by following these tips from SnapEngage Client Success Manager, Leor. Focus on what account administrators can do to set client success and sales teams up for success.
Adding live chat to your website is a great way to have higher quality and more frequent client and site visitor interactions. Our Client Success Manager, Mary, has had many conversations with clients about maximizing their chat strategy. A proactive chat strategy combined with reactive chat agent training is a great way to use chat to communicate effectively. Read the full article to learn more.
Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.