Customer service leaders face demanding situations on a daily basis. Without the proper support and company culture, employee burnout can result. Fortunately, there are some simple measures that managers and organizations can take to help prevent burnout and retain top employees. We've compiled a look at some of the greatest challenges customer service agents face and five steps managers can take to keep customer support staff engaged and satisfied at work.
Searching for a new chat software vendor can be a daunting task. Where do I begin? What questions should I ask? We've enlisted the expert advice of a former chat agent, Jordan Wahl of G2 Crowd, who knows a thing or two about the vendor selection process. Read the article to learn more about important questions for marketing, sales, and customer service professionals to consider before selecting a chat provider.
For most sales directors, sales success hinges in part on your SDR team's ability to respond promptly and professionally to incoming inquiries during the buying process. Live chat can be used throughout the sales cycle to improve lead qualification and increase sales conversions. Most importantly, live chat is the preferred mode of communication for consumers, exceeding voice, email, and social messaging in popularity. We've shared ten ways to use live chat to enhance your sales strategy (and most importantly, your sales results).
Adult learners and remote, co-located teams have specific needs when it comes to learning new information. Employee training programs that address the specific needs of adult learners are more likely to be successful - a win for both employees and organizations! Read the full article to learn more.
Chatbots are quickly becoming a popular feature for business websites. As AI technology progresses, it's now easier than ever to provide your visitors with a handy chatbot to answer questions and, hopefully, create more leads and sales. While chatbots are certainly very useful, they aren't perfect and can't always replace human interaction. Let's look at the pros and cons of chatbots, and how to provide your customers with the best chatbot experience.