Warning : The following post contains geek references and language, continue reading at your own risk!
Today we’d like to announce a cool new capability for our Salesforce and Zendesk users. Operator Variable mapping! This feature allows you to enter information on the fly during a chat session and assign to a Ticket, Case, or Lead once you setup the mapping in your Integration settings. This may sound a lot like our On the Fly mapping for Salesforce, but now you can use any variable name you like taking dynamic chat variables to a whole new level!
There are some really cool applications for this feature, an example: You’d like to track which of your products your website visitors are chatting with you about, so you create a Salesforce custom field “Product Name”. […]
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