Feature Release: Capacity Report

Feature Release: Capacity Report

Have you ever struggled to determine the best staffing plan to meet your business needs? Our brand new Capacity Report uses historical chat volumes coupled with team capacity levels to help admins pinpoint times of peak activity and better allocate staffing resources. Available now on all Plus and above plans.

How to Craft a Unified Customer Experience Using Design Studio

As many of our clients are quickly discovering, the Design Studio (released in January) provides an array of opportunities to unify your entire customer experience and ensure that live chat plays a seamless role within that experience. It's more important than ever for companies to create compelling brand experiences if they want to stay relevant in today's landscape, which is why our team has worked tirelessly to bring you the Design Studio.