New Features

International Audiences Are Now Within Reach With Auto-Translate

by Betsey Patterson | New Features, Product Updates

Becoming an international player in the market is no longer out of reach. Now you can communicate with potential prospects and clients from around the world using Auto-Translation chat. Boost your CSAT and NPS by speaking your client's language, and start connecting with more visitors.

Request Email Transcript + End Chat Delay: A Powerful Duo for Lead Capture and Improved CSAT

by Betsey Patterson | Best Practices, New Features, Product Updates

We are always looking for ways to improve the visitor experience while providing new lead generation and customer satisfaction tools for our clients. Learn more about closing the feedback loop with clients and prospects using our Request Email Transcript and End Chat Delay features - they can make all the difference for your business.

Introducing the Chatbot API

by Betsey Patterson | Announcements, Chatbots, New Features, Product Updates

Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API's and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.

Don’t leave your clients hanging with the Auto Responder!

by Betsey Patterson | Best Practices, New Features, Sales Solutions, Why Engage?

Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.

Release Notes Nov. 8: A Dark Theme for Hub, Minimize and SwitchWidget JavaScript Events, Transcript Email copy sent to Agents fix

by Jan Worath | New Features, Release Notes

Hello SnapEngagers, today we have some exciting updates to share with you. A Dark Theme for Hub Chat agents can now select a dark theme in the Hub preferences. This setting can be found by clicking on the agent avatar in the top right corner of the Hub ->...