New Features

Introducing the Chatbot API

by Betsey Patterson | Announcements, Chatbots, New Features, Product Updates

Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API's and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.

Don’t leave your clients hanging with the Auto Responder!

by Betsey Patterson | Best Practices, New Features, Sales Solutions, Why Engage?

Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.

Release Notes Nov. 8: A Dark Theme for Hub, Minimize and SwitchWidget JavaScript Events, Transcript Email copy sent to Agents fix

by Jan Worath | New Features, Release Notes

Hello SnapEngagers, today we have some exciting updates to share with you. A Dark Theme for Hub Chat agents can now select a dark theme in the Hub preferences. This setting can be found by clicking on the agent avatar in the top right corner of the Hub ->...

Feature Release: Capacity Report

by Abby Schmautz | Announcements, New Features

Have you ever struggled to determine the best staffing plan to meet your business needs? Our brand new Capacity Report uses historical chat volumes coupled with team capacity levels to help admins pinpoint times of peak activity and better allocate staffing resources. Available now on all Plus and above plans.

How to Maximize the Latest SnapEngage Updates

by Abby Schmautz | Best Practices, New Features

At SnapEngage, we're constantly finding new ways to improve the user experience and drive customer engagement forward. With that, we're proud to share with you a quick round-up of some of our latest product updates, as well as tips to make the most of each within your organization.