New Features

How to Maximize the Latest SnapEngage Updates

by Abby Schmautz | Jun 8, 2017 | Best Practices, New Features

At SnapEngage, we're constantly finding new ways to improve the user experience and drive customer engagement forward. With that, we're proud to share with you a quick round-up of some of our latest product updates, as well as tips to make the most of each within your organization.

How to Craft a Unified Customer Experience Using Design Studio

by Abby Schmautz | Apr 12, 2017 | Best Practices, New Features

As many of our clients are quickly discovering, the Design Studio (released in January) provides an array of opportunities to unify your entire customer experience and ensure that live chat plays a seamless role within that experience. It's more important than ever for companies to create compelling brand experiences if they want to stay relevant in today's landscape, which is why our team has worked tirelessly to bring you the Design Studio.

New Analytics Enhancements Provide Better Reporting

by Molly Wojcik | Apr 7, 2017 | New Features

Learn more about how our enhanced, events-based live chat analytics produce even more precise reporting. SnapEngage clients may have noticed some recent updates to the Analytics section in the Admin Dashboard. In short, we’ve added some new reports and made...

Feature Release: SnapEngage Design Studio Available Now

by Abby Schmautz | Feb 22, 2017 | Announcements, New Features

The new SnapEngage Design Studio features powerful, innovative new design tools to fully customize the user experience and allows chat to act as a seamless extension of your brand.

The Benefits of Emojis In Live Chat

by Molly Wojcik | Sep 29, 2016 | Announcements, New Features

Improved emoji support for SnapEngage clients and visitors We’re excited to announce that we recently added expanded emoji support to our live chat interface on both the client and visitor sides. So, now, whether you’re chatting with your team or chatting...