Use Labels for Enhanced Chat Segmentation

Use Labels for Enhanced Chat Segmentation

We've introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.
Omnichannel Expansion with Zalo + SnapEngage Integration

Omnichannel Expansion with Zalo + SnapEngage Integration

We've recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today's evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.
SnapEngage Ranked on Inc. 5000 2018 List

SnapEngage Ranked on Inc. 5000 2018 List

We're honored to be recognized on the Inc. 5000 2018 list of fastest-growing private companies in America! We are ranked at #4825 overall and ranked #22 in the Boulder, CO metro area. The 37th annual Inc. 5000 is the most prestigious ranking of the nation's fastest-growing private companies. SnapEngage is thrilled to be in the shared company of innovative, successful businesses around the USA and in our home state of Colorado. This acclaimed list of the nation's most successful private companies has become the hallmark of entrepreneurial success.
Exploring the Chatbot Experience

Exploring the Chatbot Experience

Chatbots are quickly becoming a popular feature for business websites. As AI technology progresses, it's now easier than ever to provide your visitors with a handy chatbot to answer questions and, hopefully, create more leads and sales. While chatbots are certainly very useful, they aren't perfect and can't always replace human interaction. Let's look at the pros and cons of chatbots, and how to provide your customers with the best chatbot experience.