We've recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today's evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.
We're honored to be recognized on the Inc. 5000 2018 list of fastest-growing private companies in America! We are ranked at #4825 overall and ranked #22 in the Boulder, CO metro area. The 37th annual Inc. 5000 is the most prestigious ranking of the nation's fastest-growing private companies. SnapEngage is thrilled to be in the shared company of innovative, successful businesses around the USA and in our home state of Colorado. This acclaimed list of the nation's most successful private companies has become the hallmark of entrepreneurial success.
Chatbots are quickly becoming a popular feature for business websites. As AI technology progresses, it's now easier than ever to provide your visitors with a handy chatbot to answer questions and, hopefully, create more leads and sales. While chatbots are certainly very useful, they aren't perfect and can't always replace human interaction. Let's look at the pros and cons of chatbots, and how to provide your customers with the best chatbot experience.
Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.
We're excited to announce a new SnapEngage product offering: The Info-Capture Bot. This bot provides an easy way for B2B and B2C companies to capture website visitor information even when no human agents are online and available to chat. The Info-Capture Bot captures key visitor contact information required for proper follow-up, and after the chat, your sales and support representatives will be able to follow up appropriately. Provide better, more interactive customer experiences with the Info-Capture Bot. Read the article to learn more.