Double Your Results: How to Leverage Both Proactive Live Chat and Reactive Chat

Double Your Results: How to Leverage Both Proactive Live Chat and Reactive Chat

Adding live chat to your website is a great way to have higher quality and more frequent client and site visitor interactions. Our Client Success Manager, Mary, has had many conversations with clients about maximizing their chat strategy. A proactive chat strategy combined with reactive chat agent training is a great way to use chat to communicate effectively. Read the full article to learn more.
Let’s Talk Chat, Your Sales Team Will Thank Me

Let’s Talk Chat, Your Sales Team Will Thank Me

Sales teams need more than product knowledge and sales-smarts to retain credibility with prospects. In the ever-changing landscape of technology, time management, open communication, and passion drive sales teams to be better. Chat is a benefit not only to your internal team, but makes the lives of your prospects easier as well. You may be missing out on potential leads and not even know it.
How Live Chat Helps Businesses Engage with B2B Buyers

How Live Chat Helps Businesses Engage with B2B Buyers

Business-to-business and business-to-consumer clients are different in many ways. With B2B, you are dealing with a well-informed and busy audience. These are professionals on a tight schedule who must justify all of their purchases based on demonstrated value and ROI. Finding effective ways to engage with B2B buyers can be challenging. One of the best tools for this purpose is live chat. Let's look at how this technology can help you generate sales for this type of client.