Announcing Approval Bot for GDPR Compliance and Chat Routing

Announcing Approval Bot for GDPR Compliance and Chat Routing

We're thrilled to announce a new addition to our chatbot offering! The new Approval Bot is a customizable chatbot that helps businesses (especially businesses that adhere to GDPR-compliant practices) ask website visitors for acceptance/consent before a chat session is initiated. The Approval Bot is fully customizable and can also be used for secondary business applications like routing chats to specific audience segments. Read the full article to learn more.
10 Data Security Tips for Chat Agents

10 Data Security Tips for Chat Agents

Live chat support has officially swept the business world as an essential tool for B2B and B2C segments. More than just a passing trend, companies keen on increasing conversion rates, driving KPIs, and reducing cost-per-interaction have incorporated chat into their overarching customer engagement strategies. However, like any online customer support channel, certain security procedures must be followed by every chat agent to keep customers, companies, and team members safe. Read this post to learn more about security best practices for chat agents.