10 Data Security Tips for Chat Agents

10 Data Security Tips for Chat Agents

Live chat support has officially swept the business world as an essential tool for B2B and B2C segments. More than just a passing trend, companies keen on increasing conversion rates, driving KPIs, and reducing cost-per-interaction have incorporated chat into their overarching customer engagement strategies. However, like any online customer support channel, certain security procedures must be followed by every chat agent to keep customers, companies, and team members safe. Read this post to learn more about security best practices for chat agents.