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- Release Notes March 13th: Google Search-as-a-Service for Knowledge Base & Intelligent Pre-Chat, Support for Custom reference fields in MS Dynamics, new switchWidget API call
- Telehealth Nursing Receives Boost from Messaging Solutions
- HIPAA Series: Why HIPAA Compliance Matters to Your Patients
- Release Notes February 15th: Zendesk ticket creation on behalf of agent, File uploads for Salesforce integration, map who ended the chat, Ban button fix