With our rather stellar SalesForce integration we were very excited about the prospect of what a SalesForce+desk.com product would mean for us. Pairing your desk.com help desk with SnapEngage is an excellent way to create customer WOW!
You are already having great conversations on your site, engaging in realtime and helping site visitors get the information they need with co-browsing.
You are fully utilizing the call me feature and incorporating phone support along with your chats and cases from email support.
Now all this magic brews together with your desk.com account by making sure every chat is sent directly into the help desk and creates a cases for your agents to interact with directly inside desk.com.
We can speak from experience that the SnapEngage and desk.com integration is top notch and as smooth as silk. We want to give our customers as many choices as possible when it comes to integrating SnapEngage chat into an existing work flow. As one of the top requested integrations working with desk.com was a no brainer. In terms of customer satisfaction the response has been overwhelmingly positive!
We look forward to continuing our relationship and working together to bring innovative features to our community and the business community at large.
If you haven’t yet tested out the SnapEngage and Desk.com integration, pop on over to the Help Portal and learn how!