Tag Archives: analytics

Today we released a bug fix relating to the top area of the chatbox: Previously if a user clicked the top area of the chatbox without dragging it to re-position it within their browser, the chatbox would hide from sight. Now, the chatbox stays put when a user clicks it. Thank you to one of our newest users for reporting this bug to us! 🙂 We have also released a new section within our Analytics for transfers. Within this section you will see four different reports;
  • Widget To Widget Transfers – Logs when a chat is transferred from one widget to another.
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Ah data, everyone loves data! As a matter of fact I pour myself a large bowlful of data every morning to enjoy with my coffee and get the day off to a great start. SnapEngage has always had a bevy of helpful data in the logs and stats section of your configurator but we often heard requests for MORE! Never ones to sit idle when caps lock is being employed we jumped into action and have completely revamped the STATS tab of your SnapEngage configurator. If you just can’t wait to see the sparkly new stats you can also jump over to our sample reporting page to play around with all the new fancy options yourself here Now you will have even more amazing stats to play with and all sorts of data to model along with the very slick and elegant pie charts, graphs and technicolor lines. […]

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You told us that you like SnapABug weekly statistics email, but wanted to be able to also look at the data anytime. This is now possible. Try the “Stats” link in the main SnapABug dashboard. We like analytics, we hope you do to. We are working at adding a few additional interesting data points such as the ratio of proactive chats that got your visitors attention and the time of the day when requests were received. Let us know what else would be useful for you. […]

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