Tag Archives: feedback

  (This guest post is from Jesse Maddox, the CEO of TripLingo. TripLingo makes language-learning applications specifically designed for travelers. They currently offer Spanish, French, Italian, Portuguese, German, Dari, and even Pirate! You can find TripLingo and Jesse on Twitter: @TripLingo & @Onwardly.) Answering support emails isn’t exactly glamorous, and if you asked your team if anyone wanted to take responsibility for answering them, few would raise their hand. And why would they? It can be distracting from the other tasks you’re doing, and you’re likely to run into similar questions over and over from:
  • People who want to learn about your product
  • Upset customers
  • Customers who can’t figure out some technical issue
  • Customers requesting features
One reason a CEO might object to answering support queries is that support issues are focused on one user at a time- and as CEO part of your job is to focus on the grand issues- satisfying thousands of users and not on supporting individuals. […]

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There are many feedback button, support button and contact us button options available. If you want to provide high quality customer care as a priority, while still providing a link to your feedback or discussion forum, you can now do it using SnapABug. In the SnapABug configuration page, simply check the box “Add a link to a discussion or feedback forum” You can customize the header and link text and where the link will send your visitors. Here is a view of the support request form with the link activated: We want SnapABug to fit you business needs, and have developed this change based on customer feedback. […]

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