Tag Archives: mobile

Happy Friday once again, For this week we have made the following changes: New:
  • Tweaked Team Chat so that a space is automatically added after using an @mention
  • Made some backend changes to the way we handle user statuses to support our upcoming mobile application.
Fixes:
  • Made sure the page titles in the Admin Dashboard are always correct.
  • Resolved a connection problem with our our Jira integration.
  • Addressed an transfer issue where the receiving agent wouldn’t always be altered to the incoming chat.
Cheers! […]

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Your customers are mobile, and now so are all of your favorite SnapEngage chat features Our newly improved mobile-optimized visitor chat window automatically detects when users are on a mobile device and allows your visitors to seamlessly interact with your agents. And better yet, your admin dashboard settings allow you to customize the look-and-feel of your mobile chat window to best represent your brand. Proactive Chat Support Now you can send targeted proactive chat invitations to mobile website visitors in addition to desktop users. And the best part is that the same rules that you set up for desktop chat automatically carry over to mobile, so you only need to configure your rules once. […]

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