Tag Archives: widget

In this new video, learn more about SnapABug online and offline support solution. […]

Full Article →

ZenDesk is a help desk platform that simplies the customer support management process for both the enterprise and the customer. Using SnapEngage with Zendesk, you can now receive the remote screenshot and detailed information captured by SnapEngage in your Zendesk support requests directly and help your customers faster. Here is how a support request generated by SnapEngage looks like in Zendesk: Configuring SnapEngage for Zendesk: 1. Sign Up 2. Define how you want the button to look like, grab the javascript code from the configurator and place it on your website 3. In the “configuration” tab, select the action “create a Zendesk support request” That’s it. […]

Full Article →

There are many feedback button, support button and contact us button options available. If you want to provide high quality customer care as a priority, while still providing a link to your feedback or discussion forum, you can now do it using SnapABug. In the SnapABug configuration page, simply check the box “Add a link to a discussion or feedback forum” You can customize the header and link text and where the link will send your visitors. Here is a view of the support request form with the link activated: We want SnapABug to fit you business needs, and have developed this change based on customer feedback. […]

Full Article →