SnapEngage wins the 2019 Gold Stevie Award for Customer Service. This is the third Stevie Award that SnapEngage has been honored with in two years. We are thrilled to continue providing an exceptional chat experience for our clients! Read the article to learn more about the award.
The 2019 holiday shopping season is in full swing — is your business meeting the needs of online holiday shoppers? USA consumers alone are expected to spend $135.35 billion this holiday season and 77% of consumers plan to do at least some of their holiday shopping online this season. Designer Jackson Carson shares a step-by-step tutorial video to prepare your chatbox for the holidays (and we've compiled additional tips and tricks to keep in mind!).
Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.
Throughout your online shopping, you've likely noticed evidence of a continuing trend in marketing and sales strategy for business: live website chat. Whether your e-commerce site sells car parts, art supplies, or digital content, chat solutions have something to offer every online business. Learn more about how chat on e-commerce websites helps leads move down the path to conversion and creates higher-quality customer experiences.
What constitutes an exceptional client interaction? We're diving into the nitty-gritty details that can make or break a client experience. Use these tips to get all of your chat agents on the same etiquette page in regards to language, tone, response times, client interactions, and more.