Proud of my OG 2010 sticker
I am going to give fair warning right off the bat, this post will be targeted to our local Boulder community and may come across as a love fest but I have a bit of a story to tell, and a give away that is also very targeted to the local Boulder community. That being said I will absolutely have to come up with one that EVERYONE can participate in! (Feel free to skip over the mushy stuff and read about the give away!)
This week in Boulder, CO there is a week long event called “Boulder StartUp Week“. What is start up week? Well it’s a pretty spectacular event that has happened each May since 2010. It is a week were we celebrate the startup community, we strengthen our ties to each other, and help foster an amazing community of doers, thinkers, and shenanigaters. There are over 50 events planned last time I checked, even an “Office Chair Race/Scavenger Hunt“!
Startup Week is why I call Boulder home.
I attended the 1st Startup Week in 2010, I joined talks, I met people, I made friends, I was amazed, I moved here. Having grown up in the San Francisco Bay Area and living on 3 different continents I had never met a group of people that were more happy, more excited or more down right AWESOME than I have here. I cherish this place; it has given so much to me I can only hope to someday give back even an iota of that magic. (See I told you it was going to turn into a love fest!)
But that’s not why you are here, you want to know how you can get ahold of a ticket to the SOLD OUT Ignite Boulder happening tomorrow night! If you haven’t been to Ignite, it is a blast! I have attended more than I can count and even spoken a few times. These tickets are more coveted than <insert witty comment here>!
Well, we have 3 tickets that we are giving away!
We are about being Snappy and Engaging so this is a very short lived contest, it starts now and runs until 5/15/2013 at 12:00:17 MST.
How to play: You have options
- Comment on this post with your MOST ENGAGING story ever (Please strive for PG-13 as I will have 1st right of refusal on all posts
- You can take the MOST ENGAGING “Snap”shot ever and tweet it to us @SnapEngage
We will review all entries as a team and pick our 3 favorite submissions, ties may or may not be determined by a dartboard and or magic 8 ball.
We look forward to reading your stories and marveling at your artistically ironic, massively filtered….wait a sec, what the heck is that?! Snapshot of the world around you.
Remember make it snappy and engaging! We can’t wait to meet you lucky 3 and the rest of the Boulder StartUp Week attendees, be sure to ask how you can get your COMPLIMENTARY high five as well.
An open structure for communicating among your agents is vital for sharing best practices, responding to the unusual request, and spreading the latest video to go viral on youtube. (Just don’t mention to my boss we use it for the last of those.)
Encourage your customer support team to work in an environment where they can ask questions of each other without getting up from their desk or use an online forum for your agents to have a group chat. If your current chat system does not support group chat consider using one with Skype, Gtalk or team messaging in the SnapEnagage web client.
A great way to get help from your team (and even though Jerome didn’t like my meme… see what I did right there?)
Announcing an exciting new feature today as we have decided to “Pimp your Web Client” with the added ability to have chats with your team members directly inside the web client, no need to use an external service. If you are currently using the Google Talk integration or the Skype integration and have been holding out on making the switch because your team uses those tools to chat amongst themselves, wait no more! (more…)
Have you ever wanted to fiddle with a SnapEngage setting? Do you often find yourself pondering the impossible and wondering, “What if?”
If you or someone you know is suffering from this condition known as “changealtertweakcustomizeritis” do not fear as we have just the solution for you.
Announcing developer.snapengage.com! A new site dedicated to the developer/geek/code monkey/pretty much the most awesome person you know in your life that is always searching for the holy grail of APIs, functions and things called “snippets”!
This amazing repository of knowledge is an ever evolving knowledge base with a technical focus that endeavors to collect and maintain all things SnapEngage developer related. You will find things like presetting email addresses for logged in customers, changing proactive timers, even disabling sounds! Stop on by or send your favorite developer the link so that they can dig right in and start coming up with all sorts of new things to test, try, and experiment with. Trust me you will be glad you did!