New Feature: Sneak Peek for chat

SneakPeakTextPreviewWouldn’t it be great if you could read your visitor’s minds? Get a glimpse into their questions and thought process before they send you a question? Just a little peek so you can work on having the best answer in the world prepared and look super responsive to boot? Well guess what you no longer have to be a super hero with x-ray vision or mind reading capabilities. You don’t even need to attend the 3 week mail in, online, by phone undergraduate course from the local Boulder psychic institute to be able to have insight into your customer’s questions before you actually see them! (more…)

SnapEngage not affected by ‘Heartbleed’ OpenSSL vulnerability

The SnapEngage engineering team has been working to assess the impact for our customers in the wake of disclosure of CVE-2014-0160. The vulnerability, known as Heartbleed, is related to OpenSSL, a cryptography library that is used for encrypting a large majority of the traffic across the Internet.

SnapEngage’s systems, including those of our cloud providers, are not affected by the vulnerability or were patched by the providers before the public disclosure of the vulnerability.
Although we have no evidence that any data was compromised, concerned users can take the following additional precautions:
If you have used the same password on multiple sites or services, in order to protect yourself, you should change the password on all services. Note: If any of those services are/were affected by the Heartbleed vulnerability, please make sure that they have patched their systems before you change your password.

Please come chat with us if you have any questions.

Spark Boulder: New Hub of Student Innovation

 

As many SnapEngage users are aware, we are located in Boulder, Colorado. Our decision to locate our office in Boulder is continually reinforced by the presence of the burgeoning Boulder tech community that surrounds our humble office. We are especially lucky to be located just down the road from the University of Colorado at Boulder. A group of CU students were acutely aware of the slight disconnect between the Boulder tech community and CU. They decided to do something about it. This team of driven, creative students set in place the actions and plans that would eventually result in the creation of Spark Boulder, which officially held its grand opening on February 21st. Processed with VSCOcam with g3 preset

Spark Boulder is an innovative space which strives to close the gap between the University of Colorado and the Boulder startup community, serving as a “student entrepreneur’s playground.” Situated in the heart of Boulder, this student-designed 5,400 square foot space provides a haven for CU students and community members looking for a premier coworking space that is focused on innovation in its every facet.  (more…)

New Bizible Integration for ROI Tracking and Marketing Analytics

Hello friends!

The folks here at SnapEngage have teamed up with a few friends over in Seattle and together we’ve cooked up a little something that is sure to cheer you up during these dark, frosty days (No, it’s not a box of chocolates. You’ll have to wait until the 14th for that).

We are excited to unveil our new integration with Bizible Marketing Analytics!

For those of you Salesforce users out there, read on. This new integration allows savvy marketers to combine the power of SnapEngage live chat with the marketing insights of Bizible, all within your Salesforce leads.  (more…)

SnapEngage Chat Now Mobile Optimized

mobile notification

As we all know, mobile devices are taking over the world. A few statistics to whet your appetite:

  • 91% of all people on earth have a mobile phone
  • 50% of mobile phone users, use mobile as their primary means of browsing the web
  • 72% of tablet owners purchase via their tablets each week

That’s a bunch of impressive numbers which should resonate with anyone reading this… especially since there’s a high probability that you’re reading this on a mobile device yourself. (If you detach the laptop from the power cord that makes it mobile right? Just don’t want anyone to feel left out.)

So what has SnapEngage been doing to address this mountain of data? We have been secretly working away in our laboratory hidden on an unnamed South Pacific island beneath an active volcano. The combination of liquid-hot magma and brilliant minds at work has produced something rather magical; a fully optimized chat experience for your mobile visitors! (more…)