Benefits of Chat (and 5 Ways to Increase Engagement)

Benefits of Chat (and 5 Ways to Increase Engagement)

by | Aug 3, 2018 | Best Practices, Why Engage?

Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.
Info-Capture Chatbot Available Now

Info-Capture Chatbot Available Now

by | Jul 26, 2018 | Announcements, Product Updates

We're excited to announce a new SnapEngage product offering: The Info-Capture Bot. This bot provides an easy way for B2B and B2C companies to capture website visitor information even when no human agents are online and available to chat. The Info-Capture Bot captures key visitor contact information required for proper follow-up, and after the chat, your sales and support representatives will be able to follow up appropriately. Provide better, more interactive customer experiences with the Info-Capture Bot. Read the article to learn more.
Remote Work: An Integral Part of Today’s Business Landscape

Remote Work: An Integral Part of Today’s Business Landscape

by | Jul 2, 2018 | Best Practices

Remote workers continue to flood the job market. It's hard to believe there was once a time when taboos were attached to the "work from home" label. Today, remote workers have become an essential part of the workforce and thousands of companies rely on a remote workforce to cut costs, widen talent pools, and evolve their company strategy.
SnapEngage Honored as Stevie Award Winner in 2018 American Business Awards

SnapEngage Honored as Stevie Award Winner in 2018 American Business Awards

by | Jun 7, 2018 | Announcements

Since 2008, we've put our clients first. This dedication to service and customer experience was recently formally recognized with an award in the Customer Service Department of the Year category of the 2018 American Business Awards. The American Business Awards are the U.S.A.’s premier business awards program, and over 3,700 organizations were nominated across categories. Read the article to learn more about this exciting award!
Five Ways Chat for E-Commerce Increases Conversions

Five Ways Chat for E-Commerce Increases Conversions

by | Jun 1, 2018 | Best Practices, Why Engage?

Throughout your online shopping, you've likely noticed evidence of a continuing trend in marketing and sales strategy for business: live website chat. Whether your e-commerce site sells car parts, art supplies, or digital content, chat solutions have something to offer every online business. Learn more about how chat on e-commerce websites helps leads move down the path to conversion and creates higher-quality customer experiences.