SnapEngage Live Chat Blog

Training Your Customer Support Team with Remote Learning Strategies

by SnapEngage Staff | Sep 14, 2018 | Best Practices

Adult learners and remote, co-located teams have specific needs when it comes to learning new information. Employee training programs that address the specific needs of adult learners are more likely to be successful - a win for both employees and organizations! Read the full article to learn more.

Omnichannel Expansion with Zalo + SnapEngage Integration

by Abby Schmautz | Sep 3, 2018 | Announcements, Product Updates

We've recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today's evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.

SnapEngage Ranked on Inc. 5000 2018 List

by Abby Schmautz | Aug 27, 2018 | Announcements

We're honored to be recognized on the Inc. 5000 2018 list of fastest-growing private companies in America! We are ranked at #4825 overall and ranked #22 in the Boulder, CO metro area. The 37th annual Inc. 5000 is the most prestigious ranking of the nation's fastest-growing private companies. SnapEngage is thrilled to be in the shared company of innovative, successful businesses around the USA and in our home state of Colorado. This acclaimed list of the nation's most successful private companies has become the hallmark of entrepreneurial success.

Exploring the Chatbot Experience

by Abby Schmautz | Aug 22, 2018 | Best Practices, Chatbots

Chatbots are quickly becoming a popular feature for business websites. As AI technology progresses, it's now easier than ever to provide your visitors with a handy chatbot to answer questions and, hopefully, create more leads and sales. While chatbots are certainly very useful, they aren't perfect and can't always replace human interaction. Let's look at the pros and cons of chatbots, and how to provide your customers with the best chatbot experience.

Benefits of Chat (and 5 Ways to Increase Engagement)

by Abby Schmautz | Aug 3, 2018 | Best Practices, Why Engage?

Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.