7 Tips for Generating Positive Client Testimonials

7 Tips for Generating Positive Client Testimonials

by | Nov 8, 2018 | Best Practices

Reviews and testimonials are extremely important for promoting your business. As the internet and social media become even more saturated and competitive, prospective buyers are seeking social proof before they choose a product or service. Testimonials tell readers and viewers what other customers think, which is much more powerful than hearing this from the business alone. One survey found that 84% of people trust online reviews as much as their own friends. In this article we've shared seven tips to help you generate more positive customer testimonials.
How to Prevent Customer Service Burnout

How to Prevent Customer Service Burnout

by | Oct 26, 2018 | Best Practices

Customer service leaders face demanding situations on a daily basis. Without the proper support and company culture, employee burnout can result. Fortunately, there are some simple measures that managers and organizations can take to help prevent burnout and retain top employees. We've compiled a look at some of the greatest challenges customer service agents face and five steps managers can take to keep customer support staff engaged and satisfied at work.
5 Things to Consider Before Selecting a Chat Provider (From a Former Chat Agent)

5 Things to Consider Before Selecting a Chat Provider (From a Former Chat Agent)

by | Oct 19, 2018 | Best Practices, Guest Authors

Searching for a new chat software vendor can be a daunting task. Where do I begin? What questions should I ask? We've enlisted the expert advice of a former chat agent, Jordan Wahl of G2 Crowd, who knows a thing or two about the vendor selection process. Read the article to learn more about important questions for marketing, sales, and customer service professionals to consider before selecting a chat provider.
10 Reasons to Implement a Sales Chat Strategy

10 Reasons to Implement a Sales Chat Strategy

by | Oct 11, 2018 | Best Practices, Sales Solutions

For most sales directors, sales success hinges in part on your SDR team's ability to respond promptly and professionally to incoming inquiries during the buying process. Live chat can be used throughout the sales cycle to improve lead qualification and increase sales conversions. Most importantly, live chat is the preferred mode of communication for consumers, exceeding voice, email, and social messaging in popularity. We've shared ten ways to use live chat to enhance your sales strategy (and most importantly, your sales results).
Where Does Chat Fit Into Your Sales Funnel?

Where Does Chat Fit Into Your Sales Funnel?

by | Oct 3, 2018 | Sales Solutions

Implementing a chat solution on your business website provides a clear competitive advantage. Chat is great for quickly dealing with customer service issues, increasing customer satisfaction, and reducing cost-per-interaction. However, what about your sales funnel? When used correctly, website chat can maximize inbound leads and increase conversion rates.