Customer Engagement Blog | SnapEngage Live Chat Software

5 Ways SnapEngage Admins Can Optimize Their Accounts for Success, Part 2

by Betsey Patterson | Best Practices, Sales Solutions

Optimize customer experience and create tailored customer experiences by following these tips from SnapEngage Client Success Manager, Leor. Focus on what account administrators can do to set client success and sales teams up for success.

Double Your Results: How to Leverage Both Proactive Live Chat and Reactive Chat

by Betsey Patterson | Best Practices, Guest Authors, Sales Solutions

Adding live chat to your website is a great way to have higher quality and more frequent client and site visitor interactions. Our Client Success Manager, Mary, has had many conversations with clients about maximizing their chat strategy. A proactive chat strategy combined with reactive chat agent training is a great way to use chat to communicate effectively. Read the full article to learn more.

A Day in the Life of a SnapEngage Account Executive

by Betsey Patterson | Why Engage?

Welcome to our newest series, Coffee with SnapEngage! We are proud of the culture that we live here at SnapEngage. Join us in celebrating our talented team in both our Berlin, Germany and Colorado, U.S.A. offices! When you chat with us, you are always chatting with a real member of our team; it’s about time you meet them. Today we are chatting with Jasmin about sales, travel, and even a few fun facts.

Introducing the Chatbot API

by Betsey Patterson | Announcements, Chatbots, New Features, Product Updates

Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API's and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.

Don’t leave your clients hanging with the Auto Responder!

by Betsey Patterson | Best Practices, New Features, Sales Solutions, Why Engage?

Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.