Your Customers Deserve More Than “Good Enough”

Your Customers Deserve More Than “Good Enough”

by | Apr 12, 2018 | Best Practices

Today, companies can no longer afford to aim for "good enough" - not just because their competitors may be aiming higher but also because customers have become savvier. Customers have always wanted products and services that genuinely fulfill their needs. The difference is that they've learned to distinguish between companies which are genuinely trying to fulfill their needs and companies which are just trying to turn a profit. Working to improve CX won't just give you a grateful customer; it will build your company reputation as well.
Telehealth Nursing Receives Boost from Messaging Solutions

Telehealth Nursing Receives Boost from Messaging Solutions

by | Feb 27, 2018 | Best Practices, HIPAA Solutions

Presenting: Part 3 of the SnapEngage HIPAA Blog Series. Since 1989, telehealth nursing has increased in popularity with the growing reliability of both video chat and HIPAA-compliant medical messaging solutions. With the addition of new technology options, substantial benefits are being realized for both patients and healthcare providers. In a world where patients and consumers are short on time and where doctors offices are often booked months in advance, telehealth live chat is becoming the most convenient and valuable way to handle everyday illnesses and injuries while boosting the effectiveness of virtual nurse triage programs.
HIPAA Series: Why HIPAA Compliance Matters to Your Patients

HIPAA Series: Why HIPAA Compliance Matters to Your Patients

by | Feb 15, 2018 | Best Practices, HIPAA Solutions

Presenting: Part 2 of the SnapEngage HIPAA Blog Series. If you are partially or fully responsible for managing a business in the healthcare industry, you are no doubt aware of the importance of protecting your patients’ information. HIPAA laws have serious implications when broken, but it is not just the legal aspect you should be concerned with. Patients care about their information being safeguarded even when they don’t fully understand everything that HIPAA legislation entails. Read this post to learn more.
10 Data Security Tips for Chat Agents

10 Data Security Tips for Chat Agents

by | Feb 8, 2018 | Best Practices, Security

Live chat support has officially swept the business world as an essential tool for B2B and B2C segments. More than just a passing trend, companies keen on increasing conversion rates, driving KPIs, and reducing cost-per-interaction have incorporated chat into their overarching customer engagement strategies. However, like any online customer support channel, certain security procedures must be followed by every chat agent to keep customers, companies, and team members safe. Read this post to learn more about security best practices for chat agents.