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Messaging and Live Chat Release Notes: February 2023

Product enhancements •  New Channel: WhatsApp Business: We’ve released the new channel integration with WhatsApp Business. Help your customers reach you with the scale of WhatsApp Business. Customers can now reach out to you via your WhatsApp Business number....

Messaging and Live Chat Release Notes: January 2023

Product enhancements •  Upcoming Channels: Continued to make final stage progress on upcoming WhatsApp Business and Google Business Messages channels integration functionality (will be released shortly in Q1 2023). •  Supervisor enhancements: Added pagination...

Messaging and Live Chat Release Notes: December 2022

Product enhancements •  Released additional improvements and fixes for recent minor UI changes (i.e. updated certain Messaging Hub colors and fonts) based on UX research, customer feedback, and an ongoing effort to begin unifying styling across the TeamSupport product...

Messaging and Live Chat Release Notes: November 2022

Product enhancements •  Additional SAP Integration Enhancements: Added the ability to associate a chat conversation to a new or existing contact in SAP using the phone number. Previously, this association was only possible when using the contact’s email address. Now,...

Messaging and Live Chat Release Notes: October 2022

Product enhancements •  Supervisor: Made additional improvements to Supervisor in order to further mitigate performance issues that were previously identified in September (i.e. loading delays). We will continue to release even more performance optimizations in the...

Messaging and Live Chat Release Notes: September 2022

Product enhancements •  Supervisor: Made improvements and optimizations to Supervisor in order to mitigate loading and typing delays due to very high chat volumes. We will continue to release even more Supervisor performance optimizations in the upcoming weeks to...

Messaging and Live Chat Release Notes: August 2022

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...

Messaging and Live Chat Release Notes: July 2022

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...

Messaging and Live Chat Release Notes: June 2022

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...

Messaging and Live Chat Release Notes: May 2022

Product enhancements •  Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...

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Messaging and Live Chat Release Notes: January 2023

Product enhancements •  Upcoming Channels: Continued to make final stage progress on upcoming WhatsApp Business and Google Business Messages channels integration functionality (will be released shortly in Q1 2023). •  Supervisor enhancements: Added pagination...

Messaging and Live Chat Release Notes: December 2022

Product enhancements •  Released additional improvements and fixes for recent minor UI changes (i.e. updated certain Messaging Hub colors and fonts) based on UX research, customer feedback, and an ongoing effort to begin unifying styling across the TeamSupport product...

Messaging and Live Chat Release Notes: November 2022

Product enhancements •  Additional SAP Integration Enhancements: Added the ability to associate a chat conversation to a new or existing contact in SAP using the phone number. Previously, this association was only possible when using the contact’s email address. Now,...

Messaging and Live Chat Release Notes: October 2022

Product enhancements •  Supervisor: Made additional improvements to Supervisor in order to further mitigate performance issues that were previously identified in September (i.e. loading delays). We will continue to release even more performance optimizations in the...

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