SnapEngage Honored as Stevie Award Winner in 2018 American Business Awards

SnapEngage Honored as Stevie Award Winner in 2018 American Business Awards

by | Jun 7, 2018 | Announcements

Since 2008, we've put our clients first. This dedication to service and customer experience was recently formally recognized with an award in the Customer Service Department of the Year category of the 2018 American Business Awards. The American Business Awards are the U.S.A.’s premier business awards program, and over 3,700 organizations were nominated across categories. Read the article to learn more about this exciting award!
Five Ways Chat for E-Commerce Increases Conversions

Five Ways Chat for E-Commerce Increases Conversions

by | Jun 1, 2018 | Best Practices, Why Engage?

Throughout your online shopping, you've likely noticed evidence of a continuing trend in marketing and sales strategy for business: live website chat. Whether your e-commerce site sells car parts, art supplies, or digital content, chat solutions have something to offer every online business. Learn more about how chat on e-commerce websites helps leads move down the path to conversion and creates higher-quality customer experiences.
Announcing New Features for Easier GDPR Compliance

Announcing New Features for Easier GDPR Compliance

by | May 25, 2018 | Announcements, Best Practices

Today, May 25, 2018, marks the official effective date of the European Union's General Data Protection Regulation (GDPR). You've probably heard this term at increasing rates over the last few months, as companies around the world prepare their businesses for compliance. In this article, we've provided some helpful product setup recommendations for companies that would like to remain compliant with the GDPR while using SnapEngage.
Your Customers Deserve More Than “Good Enough”

Your Customers Deserve More Than “Good Enough”

by | Apr 12, 2018 | Best Practices

Today, companies can no longer afford to aim for "good enough" - not just because their competitors may be aiming higher but also because customers have become savvier. Customers have always wanted products and services that genuinely fulfill their needs. The difference is that they've learned to distinguish between companies which are genuinely trying to fulfill their needs and companies which are just trying to turn a profit. Working to improve CX won't just give you a grateful customer; it will build your company reputation as well.