Reduce Churn with Customer Health Scores

Reduce Churn with Customer Health Scores

When you're an online business that communicates with clients virtually, it's more crucial than ever to maintain an accurate pulse on customer health. Learn more about how to do this using a Customer Health Score (CHS), which metrics impact CHS, and how CHS tracking can help you reduce churn rates.
Feature Release: Capacity Report

Feature Release: Capacity Report

Have you ever struggled to determine the best staffing plan to meet your business needs? Our brand new Capacity Report uses historical chat volumes coupled with team capacity levels to help admins pinpoint times of peak activity and better allocate staffing resources. Available now on all Plus and above plans.
Client Spotlight: Motion & Flow Control Products

Client Spotlight: Motion & Flow Control Products

Industries ranging from aerospace to agriculture count on Motion & Flow Control Products to supply them with the complex industrial parts necessary to keep vital operations running smoothly day in and day out. MFCP was experiencing poor website performance until they adopted SnapEngage. Chat helps MFCP increase sales, streamline processes, and provide exceptional customer experiences.