Did you know that 53% of customers say they would rather use online chatting before actually calling a company? It's no wonder that the chat agent role is becoming more relevant (and more critical) today. Businesses realize that in many cases, the success of their sales department depends on the chat agent's ability to connect with customers. Use these tips for effective communication in sales interactions.
What constitutes an exceptional client interaction? We're diving into the nitty-gritty details that can make or break a client experience. Use these tips to get all of your chat agents on the same etiquette page in regards to language, tone, response times, client interactions, and more.
Managing a remote team may seem stressful at first, but it doesn't have to be. Use these six tips to set your remote team members up for success, cultivate a healthy remote work culture, and maximize team productivity even when staff is spread across the globe.
Frontline customer support agents often cringe when thinking about interactions with upset, angry clients. However, these situations don't have to translate into negative experiences only. Use these tips to learn more about which types of experiences escalate into difficult situations, and how to learn and grow from these experiences.