What is the HIPAA Privacy Rule During Coronavirus? (FAQs)
Many healthcare organizations may be confused about the HIPAA Privacy Rule during Coronavirus. To be clear, the HIPAA Privacy Rule — which protects patients’ protected health information (PHI) — is not waived because of the Coronavirus COVID-19 pandemic. However, the...
What are the HIPAA Telehealth Rules for COVID-19? (FAQs)
Since the Office of Civil Rights (OCR) released its Notification of Enforcement Discretion for Telehealth Remote Communications in March, healthcare organizations want to know what it means to provide HIPAA compliant telehealthcare during the Coronavirus crisis. These...
Live Chat for Marketers: Examples and Use Cases to Try in 2020
Live chat for marketing is a secret weapon. Most marketers just haven’t figured it out yet. In the customer support world, live chat has been a breath of fresh air in the recent years. The need for personalized interactions seems higher than ever. Live chat has one of...
Resolve Client Questions Quickly With Answer Bot
The Answer Bot seamlessly supports clients with instant resolutions. It is customizable, can triage questions to other team members, and can work independently to answer many frequently asked questions.
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