Presenting: Part 3 of the SnapEngage HIPAA Blog Series. Since 1989, telehealth nursing has increased in popularity with the growing reliability of both video chat and HIPAA-compliant medical messaging solutions. With the addition of new technology options, substantial benefits are being realized for both patients and healthcare providers. In a world where patients and consumers are short on time and where doctors offices are often booked months in advance, telehealth live chat is becoming the most convenient and valuable way to handle everyday illnesses and injuries while boosting the effectiveness of virtual nurse triage programs.
Presenting: Part 2 of the SnapEngage HIPAA Blog Series. If you are partially or fully responsible for managing a business in the healthcare industry, you are no doubt aware of the importance of protecting your patients’ information. HIPAA laws have serious implications when broken, but it is not just the legal aspect you should be concerned with. Patients care about their information being safeguarded even when they don’t fully understand everything that HIPAA legislation entails. Read this post to learn more.
Live chat support has officially swept the business world as an essential tool for B2B and B2C segments. More than just a passing trend, companies keen on increasing conversion rates, driving KPIs, and reducing cost-per-interaction have incorporated chat into their overarching customer engagement strategies. However, like any online customer support channel, certain security procedures must be followed by every chat agent to keep customers, companies, and team members safe. Read this post to learn more about security best practices for chat agents.
Presenting: Part 1 of the SnapEngage HIPAA Blog Series. With the advent of the internet, privacy concerns about confidential information are front and center. No one wants his or her private information spread across the internet, especially when it comes to health information. Whether it's healthcare providers or insurance companies, protecting sensitive communications with clients is a top priority. This post covers the fundamentals and history of HIPAA legislation to help you understand the intersection of HIPAA compliance and technology.
Did you know that 53% of customers say they would rather use online chatting before actually calling a company? It's no wonder that the chat agent role is becoming more relevant (and more critical) today. Businesses realize that in many cases, the success of their sales department depends on the chat agent's ability to connect with customers. Use these tips for effective communication in sales interactions.