5 Best Practices for Aligning Customer Service and Sales Teams

5 Best Practices for Aligning Customer Service and Sales Teams

by | Feb 20, 2019 | Best Practices

Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We've compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.
Prepare Your Site for the Holidays (With Video Tutorial)

Prepare Your Site for the Holidays (With Video Tutorial)

by | Dec 12, 2018 | Best Practices, Why Engage?

The 2018 holiday shopping season is in full swing — is your business meeting the needs of online holiday shoppers? USA consumers alone are expected to spend $119.99 billion this holiday season and 77% of consumers plan to do at least some of their holiday shopping online this season. Designer Jackson Carson shares a step-by-step tutorial video to prepare your chatbox for the holidays (and we've compiled additional tips and tricks to keep in mind!).
How Live Chat Helps Businesses Engage with B2B Buyers

How Live Chat Helps Businesses Engage with B2B Buyers

by | Nov 29, 2018 | Best Practices, Sales Solutions

Business-to-business and business-to-consumer clients are different in many ways. With B2B, you are dealing with a well-informed and busy audience. These are professionals on a tight schedule who must justify all of their purchases based on demonstrated value and ROI. Finding effective ways to engage with B2B buyers can be challenging. One of the best tools for this purpose is live chat. Let's look at how this technology can help you generate sales for this type of client.
Announcing Approval Bot for GDPR Compliance and Chat Routing

Announcing Approval Bot for GDPR Compliance and Chat Routing

by | Nov 16, 2018 | Announcements, Chatbots, Security

We're thrilled to announce a new addition to our chatbot offering! The new Approval Bot is a customizable chatbot that helps businesses (especially businesses that adhere to GDPR-compliant practices) ask website visitors for acceptance/consent before a chat session is initiated. The Approval Bot is fully customizable and can also be used for secondary business applications like routing chats to specific audience segments. Read the full article to learn more.
7 Tips for Generating Positive Client Testimonials

7 Tips for Generating Positive Client Testimonials

by | Nov 8, 2018 | Best Practices

Reviews and testimonials are extremely important for promoting your business. As the internet and social media become even more saturated and competitive, prospective buyers are seeking social proof before they choose a product or service. Testimonials tell readers and viewers what other customers think, which is much more powerful than hearing this from the business alone. One survey found that 84% of people trust online reviews as much as their own friends. In this article we've shared seven tips to help you generate more positive customer testimonials.