Industries that involve complex product offerings such as manufacturing, machinery, and other industrial sectors have experienced impressive benefits to their sales and support processes after implementing live chat.
The true source of Rent Like a Champion’s pride comes from the unrivaled customer experiences their team delivers day in and day out. Over 50,000 guests have used RLAC’s home rental services since the company’s creation, and the company manages a growing roster of 3,500+ homeowner listings. As the company and its client base grew, so did the need for more effective customer engagement strategies.
As technological advancements continue to infuse and transform every facet of society, the healthcare industry is no exception. While some may argue that healthcare technology adoption has been too sluggish at times, consumers, patients, and providers alike can all be thankful that a rapidly changing landscape solidifies the need for HIPAA compliant technology solutions in 2017 and beyond.
In June 2014, AlienVault began experimenting with live chat as part of their overall strategy to increase sales and their customer base. They needed a solution that integrated seamlessly with Salesforce, had an intuitive UI for agents and provided robust analytics and reporting capabilities to prove the ROI of their chat program.
Companies such as Disney, Southwest Airlines, and Google are top brands, and a driving factor behind their success always comes back to how they treat their employees. These brands and many others like them recognize the inherent value of their people. They all focus on providing an excellent employee experience first and foremost. Why? They know that it will flow over to their customer experience (and to their profits).