SnapEngage Customer Engagement Blog - Stay up to date on the latest from SnapEngage and learn how to better engage your customers from our Customer Service Heroes!

Remote Work | 5 Ways SnapEngagers Stay Productive And Connected

by Betsey Patterson | Best Practices, Guest Authors

Required social distancing has redefined remote work. For some, it's an easy transition and for others, it's requiring total transformation. SnapEngage is a global organization. We've learned a lot about remote work along the way and would like to share some of those lessons with the world.

How To Reduce Coronavirus Business Impact

by Suzanne Leigh | Announcements, Best Practices, Security

The impact of Coronavirus on businesses has been unprecedented. Daily life is changing quickly. Live chat and bots help businesses stay afloat.

Anticipate Patient Needs with HIPAA-Compliant Live Chat to Gain Trust

by Suzanne Leigh | Best Practices, HIPAA Solutions

The patient journey doesn't begin and end with an office visit. Ongoing care means accessible and effective communication. Adopt HIPAA-compliant live chat to anticipate patients' needs and personalize their experience.

What Happens in a HIPAA Violation?

by Suzanne Leigh | HIPAA Solutions, Security

Your best defense against a HIPAA fine is to assume that you’ll have a HIPPA complaint filed against you at some point. Find out what happens in a HIPAA violation.

New Patient Acquisition With Conversational Technology

by Betsey Patterson | HIPAA Solutions

First impressions are important. Put your best foot forward to new and prospective patients with conversational technology. Add more tools to your toolkit (or medicine bag!) by engaging patients sooner. Make the new patient process easier than ever.