Customer Engagement Blog | SnapEngage Live Chat Software

Introducing the Chatbot API

by Betsey Patterson | Announcements, Chatbots, New Features, Product Updates

Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API's and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.

Don’t leave your clients hanging with the Auto Responder!

by Betsey Patterson | Best Practices, New Features, Sales Solutions, Why Engage?

Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.

SnapEngage Honored as Gold Stevie Award Winner in 2019 American Business Awards

by Betsey Patterson | Announcements, Why Engage?

SnapEngage wins the 2019 Gold Stevie Award for Customer Service. This is the third Stevie Award that SnapEngage has been honored with in two years. We are thrilled to continue providing an exceptional chat experience for our clients! Read the article to learn more about the award.

Chat Agent Tips with the SnapEngage Director of Client Success, Part 1

by Betsey Patterson | Best Practices

Fine-tune your chat agent skills following these simple steps from the SnapEngage Director of Client Success, Leor Manelis. We help outline a way for you to provide a premium customer experience to further delight your clients.

Let’s Talk Chat, Your Sales Team Will Thank Me

by Betsey Patterson | Sales Solutions

Sales teams need more than product knowledge and sales-smarts to retain credibility with prospects. In the ever-changing landscape of technology, time management, open communication, and passion drive sales teams to be better. Chat is a benefit not only to your internal team, but makes the lives of your prospects easier as well. You may be missing out on potential leads and not even know it.