For most sales directors, sales success hinges in part on your SDR team's ability to respond promptly and professionally to incoming inquiries during the buying process. Live chat can be used throughout the sales cycle to improve lead qualification and increase sales conversions. Most importantly, live chat is the preferred mode of communication for consumers, exceeding voice, email, and social messaging in popularity. We've shared ten ways to use live chat to enhance your sales strategy (and most importantly, your sales results).
Implementing a chat solution on your business website provides a clear competitive advantage. Chat is great for quickly dealing with customer service issues, increasing customer satisfaction, and reducing cost-per-interaction. However, what about your sales funnel? When used correctly, website chat can maximize inbound leads and increase conversion rates.
We've introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.
Adult learners and remote, co-located teams have specific needs when it comes to learning new information. Employee training programs that address the specific needs of adult learners are more likely to be successful - a win for both employees and organizations! Read the full article to learn more.
We've recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today's evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.