(Last Updated On: June 7, 2018)

SnapEngage Honored as Stevie Award Winner in 2018 American Business Awards

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Since 2008, we’ve put our clients first. This dedication to service and customer experience was recently formally recognized with an award in the Customer Service Department of the Year category of the 2018 American Business Awards. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

SnapEngage was honored with a Bronze Stevie Award in the Customer Service Department of the Year category for the Computer Software industry. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and App of the Year, among others.

“We are thrilled to be honored as a Stevie Award winner in the Customer Service Department of the Year category. SnapEngage has always put clients first in our mission to deliver enterprise chat solutions to businesses across the globe. Our client support team strives to exceed expectations in every interaction and we are deeply committed to customer experiences. We offer our sincere congratulations to all 2018 Stevie Award winners.”

 

– Jerome Breche, SnapEngage Co-founder & CEO

The selection panel noted that SnapEngage has achieved “impressive customer satisfaction scores for three years running,” averaging a 95% CSAT score each year. More than 200 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“We are thrilled to be honored as a Stevie® Award winner in the Customer Service Department of the Year category. SnapEngage has always put clients first in our mission to deliver enterprise chat solutions to businesses across the globe. Our client support team strives to exceed expectations in every interaction and we are deeply committed to customer experiences. We offer our sincere congratulations to all 2018 Stevie Award winners,” said Jerome Breche, SnapEngage Co-founder and CEO.

Organizations nominated

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SnapEngage average CSAT score

Professional judges

“The nominations submitted for The 2018 American Business Awards were outstanding. The competition was intense, and those recognized as Stevie Award winners should be immensely proud of this accomplishment,” said Michael Gallagher, president and founder of the Stevie Awards.

About SnapEngage

SnapEngage is an enterprise live chat solution that partners with businesses to transform customer engagement and drive measurable business outcomes. Businesses that implement SnapEngage consistently experience increased sales conversions, increased customer satisfaction, reduced cost-per-interaction, and more. Every day, SnapEngage drives positive outcomes in the following verticals: SaaS and technology, healthcare, e-commerce and retail, travel and hospitality, real estate, insurance, government, education, and the nonprofit sector.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards here.

Details about The American Business Awards and the list of 2018 Stevie winners are available here.

Read the full press release.