Tag Archives: engage visitors personally

We all know the benefits of using SnapEngage on our websites.  We are adding a human touch, a friendly hello and reaching out a helping hand; you know being social. Wouldn’t it be great if we could offer this same level of human interaction on places other than our website, you know somewhere REALLY social… somewhere like FaceBook? Ah FaceBook, currently the reigning champ of social media with more than 800 million active users! Of those users more than half log onto FaceBook EVERYDAY, and on average each user is connected to 80 pages (one of them might be yours). […]

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  (This guest post is from Jesse Maddox, the CEO of TripLingo. TripLingo makes language-learning applications specifically designed for travelers. They currently offer Spanish, French, Italian, Portuguese, German, Dari, and even Pirate! You can find TripLingo and Jesse on Twitter: @TripLingo & @Onwardly.) Answering support emails isn’t exactly glamorous, and if you asked your team if anyone wanted to take responsibility for answering them, few would raise their hand. And why would they? It can be distracting from the other tasks you’re doing, and you’re likely to run into similar questions over and over from:
  • People who want to learn about your product
  • Upset customers
  • Customers who can’t figure out some technical issue
  • Customers requesting features
One reason a CEO might object to answering support queries is that support issues are focused on one user at a time- and as CEO part of your job is to focus on the grand issues- satisfying thousands of users and not on supporting individuals. […]

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You can now engage your visitors more personally by adding a picture to your live chat identity. Combined with a custom proactive chat invitation, your website visitors will know that they are not talking to a robot and will want to engage with you. To add a picture to your agent profile, simply: – go in the “Live chat” tab. – Click on the “set an agent picture” icon – Select your favorite picture – Resize it and click “Save” Your are now all set and can show your real face to the world (or not, it is up to you). […]

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