Tag Archives: integration

Hello friends! The folks here at SnapEngage have teamed up with a few friends over in Seattle and together we’ve cooked up a little something that is sure to cheer you up during these dark, frosty days (No, it’s not a box of chocolates. You’ll have to wait until the 14th for that). We are excited to unveil our new integration with Bizible Marketing Analytics! For those of you Salesforce users out there, read on. This new integration allows savvy marketers to combine the power of SnapEngage live chat with the marketing insights of Bizible, all within your Salesforce leads.  […]

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We are very pleased to announce our newest integration with SAP and specifically the SAP Business ByDesign CRM. For those of you unfamiliar with SAP Business ByDesign and the SAP family of “Line of Business” applications, feel free to pop on over to the SAP Insider to learn more: “End-to-End Business Processes in the Cloud – A Tour of Today’sBusiness ByDesign” for some background that explains the solution. Current SAP Business ByDesign customers can subscribe to SnapEngage from the SAP Store.  Configuring the integration is easily done by logging  into your account and heading right over to the Set Destination Tab, then click on the SAP logo. […]

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It is always good to keep things connected. The song, “The knee bone is connected to the leg bone, the leg bone is connected to the metatarsal bones…” sure helped me in medical school and showed me the importance of interconnectivity. (I know you are humming the song now) One way that is very important when using SnapEngage and an integration like SalesForce, Zendesk or desk.com is to make sure that the chat is connected to the proper agent. In the past we had a few work arounds that involved a couple extra steps for the admin including doing the hokey – pokey and turning themselves around. […]

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We all know the benefits of using SnapEngage on our websites.  We are adding a human touch, a friendly hello and reaching out a helping hand; you know being social. Wouldn’t it be great if we could offer this same level of human interaction on places other than our website, you know somewhere REALLY social… somewhere like FaceBook? Ah FaceBook, currently the reigning champ of social media with more than 800 million active users! Of those users more than half log onto FaceBook EVERYDAY, and on average each user is connected to 80 pages (one of them might be yours). […]

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Sun Tzu a 6th century Chinese General once said, “If you know others and know yourself, you will not be imperiled in a hundred battles”. Sometimes doing business feels a little bit like you are sauntering out onto the field of battle ready to tackle an enormous force rallied against you. When faced with such a challenge it always helps to be prepared and level the playing field anyway you can. If you are an intrepid general then you already know the power that is SnapEngage and wield it with strategic fervor. Now what about knowing others? Thanks to a new upgrade in your SnapEngage arsenal now you can know even MORE! […]

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We have been very busy over in the SnapEngage laboratory cooking up all sorts of exciting new features, integrations & plugins. Thankfully we have managed to keep the explosions to a minimum *this time*. From this magic mix of toil, sweat and creativity we have given life to our latest plugin! Today we would like to invite you to join us in welcoming join.me! Now you are most likely asking yourself, “Self, what is join.me?” Well let me tell you, join.me may be the simplest screen share app we have ever met, period. Direct from their site: “It’s an impromptu online meeting space, the opportunity to share your screen to collaborate, meet, train, demo or show-off, and the last two words in an invitation.  […]

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Thanks for stopping by and checking out what’s new with SnapEngage. We have a few new developments to reveal! Some of you may have noticed this mysterious new icon in the set destination tab. We have good news for our Auto Dealerships out there. SnapEngage now integrates with Auto-lead (ADF). To start using it, simply select Auto-Lead (ADF) in the “Set Destination” tab and configure. Speaking of the destination tab, are you currently using Highrise as your destination? Have you always wished you could use your CRM and still send chat transcripts to email, or at least have the choice? Well we listened and your wish has been granted; now you can. […]

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We are excited to announce today the integration of SnapABug Live chat with Flowtown social media marketing platform. This integration brings all the social data collected by flowtown to your finger tips when responding to a new chat. So you always know who your are talking to, and can call your leads and customers by their actual name. When a visitor provides an email address during a chat, it also automatically added to your Flowtown social database. Providing you with a completely automated way to connect with your visitors on Twitter, Facebook, and other social networks after the chat is over. […]

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SnapABug talks to Highrise! Highrise users, you can now manage all interactions with your leads and customers from your preferred existing CRM. SnapABug automatically sends offline requests and live chat transcripts to Highrise. But wait, this is not all. Using SnapABug and Highrise you will always know who you are talking to and what was said. As soon as a new live chat starts, SnapABug pulls contact informations from Highrise and display them directly in your IM (Instant Messenger), the same one you use to chat with your website visitors. Learn more about SnapABug Live Chat Highrise integration. And as always, please let us know how we can make this integration even better for you. […]

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By integrating SnapABug with Basecamp, you can receive detailed feedback and debug information from your clients, along with a screen capture of the problem, directly in Basecamp. No programming is required to use this interface, simply enter your Basecamp system address, your Basecamp API key and select a project and you are ready to go. Basecamp message generated by SnapABug: Give it a try… […]

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ZenDesk is a help desk platform that simplies the customer support management process for both the enterprise and the customer. Using SnapEngage with Zendesk, you can now receive the remote screenshot and detailed information captured by SnapEngage in your Zendesk support requests directly and help your customers faster. Here is how a support request generated by SnapEngage looks like in Zendesk: Configuring SnapEngage for Zendesk: 1. Sign Up 2. Define how you want the button to look like, grab the javascript code from the configurator and place it on your website 3. In the “configuration” tab, select the action “create a Zendesk support request” That’s it. […]

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FogBugz is a great issue and customer request tracking system. We’ve launched a couple of weeks ago our initial integration with FogBugz and we are happy to announce today the release of an even better integration between SnapABug and FogBugz, Making it easier to record customer support actions in FogBugz from your SnapABug help widget. Here is an example of a FogBugz bug generated by SnapABug. From one place, you get all the information you need to support your customer effectively. The problem along with all the debug information such as location, url where the user was when he/she requested support, the operating environment and browser versions, language and additional plugins installed on the user machine) are in the FogBugz Support Request. […]

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