Tag Archives: learning

  (This guest post is from Jesse Maddox, the CEO of TripLingo. TripLingo makes language-learning applications specifically designed for travelers. They currently offer Spanish, French, Italian, Portuguese, German, Dari, and even Pirate! You can find TripLingo and Jesse on Twitter: @TripLingo & @Onwardly.) Answering support emails isn’t exactly glamorous, and if you asked your team if anyone wanted to take responsibility for answering them, few would raise their hand. And why would they? It can be distracting from the other tasks you’re doing, and you’re likely to run into similar questions over and over from:
  • People who want to learn about your product
  • Upset customers
  • Customers who can’t figure out some technical issue
  • Customers requesting features
One reason a CEO might object to answering support queries is that support issues are focused on one user at a time- and as CEO part of your job is to focus on the grand issues- satisfying thousands of users and not on supporting individuals. […]

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Jane Hart of the Centre for Learning & Performance Technologies (C4LPT) has selected TimZon as today’s “Jane’s E-Learning Pick of the Day” (thanks Jane!) highlighting one of the use-cases for TimZon that we’re thinking about.   While online and distance education have long featured course delivery via video, facilitating student/teacher interaction through video without that communication being public is something we think schools, universities and students might find very useful.   While teachers in video is nothing new, we think that TimZon opens entirely new opportunities to foster a rich education experience by putting the student in video as well.   We’d love to hear from people in the learning community about how TimZon could help.   […]

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