Tag Archives: UI

Today we released a bug fix relating to the top area of the chatbox: Previously if a user clicked the top area of the chatbox without dragging it to re-position it within their browser, the chatbox would hide from sight. Now, the chatbox stays put when a user clicks it. Thank you to one of our newest users for reporting this bug to us! ūüôā We have also released a new section within our Analytics for transfers. Within this section you will see four different reports;
  • Widget To Widget Transfers – Logs when a chat is transferred from one widget to another.
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Hello from bright and snowy Boulder! We have made a couple of snazzy UI changes to the post-chat agent survey that your visitors see after a chat has been ended or timed out. (To offer your visitors the post-chat agent survey, please make sure you have enabled this feature in your dashboard by going to Settings -> Options -> Agent Survey).
  • The survey now appears directly beneath¬†the chat transcript after¬†a chat has been ended or timed out. This allows the visitor to scroll up and view the chat transcript after their¬†chat has ended.
  • We’ve also¬†added some animations: The visitor’s chat box will autoscroll down to view the whole survey.
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