Prepare Your Site for the Holidays (With Video Tutorial)

Prepare Your Site for the Holidays (With Video Tutorial)

The 2018 holiday shopping season is in full swing — is your business meeting the needs of online holiday shoppers? USA consumers alone are expected to spend $119.99 billion this holiday season and 77% of consumers plan to do at least some of their holiday shopping online this season. Designer Jackson Carson shares a step-by-step tutorial video to prepare your chatbox for the holidays (and we've compiled additional tips and tricks to keep in mind!).
Benefits of Chat (and 5 Ways to Increase Engagement)

Benefits of Chat (and 5 Ways to Increase Engagement)

Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.
Five Ways Chat for E-Commerce Increases Conversions

Five Ways Chat for E-Commerce Increases Conversions

Throughout your online shopping, you've likely noticed evidence of a continuing trend in marketing and sales strategy for business: live website chat. Whether your e-commerce site sells car parts, art supplies, or digital content, chat solutions have something to offer every online business. Learn more about how chat on e-commerce websites helps leads move down the path to conversion and creates higher-quality customer experiences.