Before you implement a chat platform, it's worth taking a step back to understand why you want to offer chat in the first place. This may seem like a pointless or even silly concept to ponder. The truth, however, is that you don't want to encourage chatting for its own sake without a solid strategy in place. Chat is a tool designed for certain goals, such as to increase sales, build brand awareness, or make customer service more efficient. Read the article to learn more.
Throughout your online shopping, you've likely noticed evidence of a continuing trend in marketing and sales strategy for business: live website chat. Whether your e-commerce site sells car parts, art supplies, or digital content, chat solutions have something to offer every online business. Learn more about how chat on e-commerce websites helps leads move down the path to conversion and creates higher-quality customer experiences.
What constitutes an exceptional client interaction? We're diving into the nitty-gritty details that can make or break a client experience. Use these tips to get all of your chat agents on the same etiquette page in regards to language, tone, response times, client interactions, and more.
College marketers and admissions staff need to adopt innovative solutions to more effectively engage with a new generation of applicants. Colleges can use chat conversation technologies to increase admissions rates, streamline the online application process, connect with students in the channels they frequent, and reinforce branding.
As technological advancements continue to infuse and transform every facet of society, the healthcare industry is no exception. While some may argue that healthcare technology adoption has been too sluggish at times, consumers, patients, and providers alike can all be thankful that a rapidly changing landscape solidifies the need for HIPAA compliant technology solutions in 2017 and beyond.